Revision as of 00:33, 15 July 2015

Troubleshooting for quality gaming. If your question is not found here, you can create a thread on http://www.anesisro.com/forums/forum/68-tech-support/ Forums], ask on Facebook, Twitter, IRC, Teamspeak, or send a Support Ticket.

See also Frequently Asked Questions.

Download and Install

See also Start-Up Guide

Main server downloads don't work.

Here are some mirrors you can try:

* Uploaded 07/14/2015

MediaFire: Download

4Shared: [Unavailable]

Mega: [Unavailable]

Installer is corrupt.

Unfortunately, you will need to download the installer again.

If you are not confident in your own internet connection, we suggest that you try one of the following:

• Use a download manager to download the file again. This software will allow you to resume broken downloads.
• Download the torrent. You will need a torrent program. Here's how to get started.
• Head outside to your local hotspot (library, cafe, etc) and download the installer again using a connection other than your own.
• Ask a friend with a faster connection speed to download it for you. Remember to return his/her USB drive!

There are no torrent seeders.

Be patient, or give a shout out on Forums, Facebook, Twitter, or IRC.

"Files are missing for installation/Setup needs next disk."

Place all installation parts in the same location, otherwise you won't be able to install the client.

Patching

Please turn off your antivirus and run your aROPatch.exe as Admin.

You will need to run this periodically in order to be entirely up to date.

Nothing comes up on screen.

• This is an error that occurs on Vista machines. Continue clicking until it works.
• Right Clicking and Run as Admin may also help.

When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing aROpatch.exe's. To avoid frustration at each launch, replace shortcuts to aROpatch.exe with Anesis.exe.

"Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt."

• Try again at a later time. The Patch servers may be down.
• Make sure your internet connection is stable and not dropping packets, IE shaky WiFi.
• Try deleting patch_allow, patch2 or patch etc. and try patching again.
• Open patch_allow.txt and change deny to allow. Set file to Read Only.
• Patch manually.

aROpatcher.exe "Failed to Communicate with Server."

1. Download the abdata.grf.
2. Install into your current AnesisRO folder.
3. Run aROPatch.exe again.

"Failed to get 'xxx.rgz' or 'xxx.gpf'."

• Make sure your clients are completely closed out before patching.
• Wait a few minutes and then try again. If your connection is unreliable or slow, you can individually download the Manual Patch where your patcher fails. Drag the file into your RO folder and run the patcher again.

Connection

"Failed to connect to server/Rejected from server."

• Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
• Check on Forums, Facebook, Twitter, or IRC to see if there are any major updates you need to patch for or if the server itself is down/having issues.

Client

"Audio System Init Failed."

1. Run AnesisSetup.exe and change the sound settings until they work.
2. Make sure your sound drivers are updated/installed correctly.

"Cannot init d3d OR grf file has a problem."

• Start AnesisSetup.exe and change your resolution, and/or disable fullscreen.

• If the list box is empty, it may mean your video card drivers are missing. You will then need to re-install them. Here's how to get started.

"Cannot find ___________."

These errors begin with Cannot find File, SPR, ResourceError or CPaletteRes. It means that you are missing sprite or palette files.

• Make sure all clients are closed while patching.
• Make sure your AnesisRO files are not mixed with another server.
• Download Abdata.grf, then try running aROPatcher.exe as Admin and disabling antivirus.

If all else fails, at least for Palettes, download Palettes and leave in your ro folder.

"AI.lua error."

See Homunculus

My client won't open.

• Check if Anesis.exe has been quarantined by your antivirus.

Fix 1:

1. Right Click AnesisSetup.exe and Run as Admin/Troubleshoot Compatibility.
2. Select recommended setting.

Fix 2:

1. Open RO Folder > savedata > OptionInfo.lua with notepad.
2. Change the following to your screen resolution, then save and close:

    OptionInfoList["WIDTH"] = xxxx
    OptionInfoList["HEIGHT"] = xxxx

    OptionInfoList["ISFULLSCREENMODE"] = 0, not 1.

• You may have to repeat this ins RO Folder > data > OptionInfo.lua.

My screen is stuck in Full Screen.

1. Open anesissetup.exe in your RO folder.
2. Click on the ROExt tab.
3. Unclick Lock Window.
4. Apply your settings by clicking OK.

My screen is tiny.

You see a tiny bar of a window that can't be resized and crashes when you try to close it. This is a Windows 7 problem that sometimes occurs when you first install aRO.

1. Open opensetup.exe in your RO, in Administrator Mode
2. Click the Reg Icon in the bottom left.
3. (Optional) Apply your desired settings.
4. Apply your settings by clicking OK.

• See this thread for images: http://www.anesisro.com/forums/index.php?topic=120944.msg2998672#msg2998672

My screenshots look funny.

Run the Anesissetup.exe application and change the resolution. Otherwise, an update on your graphics driver is needed.

Lag and Disconnection

I'm lagging really badly.

• Check to make sure your internet connection is working properly.
• Check to make sure your computer meets the minimum requirements for the game.
• Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.

I can't dual/multi client.

If your second screen freezes when you dual client:

• Turn off User Account Control if using Windows Vista or Windows 7.
• Disable fullscreen in the setup.exe in the RO folder.
• Make sure your computer is able to support multiple clients.

My character keeps crashing/Gravity Handler Error.

Make sure you've patched.