Difference between revisions of "Troubleshooting"

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Troubleshooting for quality gaming. If your question is not found here, you can create a thread on [http://www.anesisro.com/forums/index.php/board,68.0.html Forums], ask on [https://www.facebook.com/AnesisRO Facebook], [https://twitter.com/anesisro Twitter], [[IRC]], [[Teamspeak]], or send a [http://www.anesisro.com/index.php?p=support Support Ticket].
+
{{TOC Right}}
 +
Troubleshooting for quality gaming. If your question is not found here, you can create a thread on [http://forum.jellyro.com/forum/68-tech-support/ Forums], ask on [https://www.facebook.com/playjellyro Facebook], [https://twitter.com/playjellyro Twitter], [[Discord]], or send a [http://www.jellyro.com/cp/?module=support Support Ticket].
  
 
See also [[Frequently Asked Questions]].
 
See also [[Frequently Asked Questions]].
  
 +
= Account Registration =
  
 +
==== I didn't receive a confirmation email. ====
 +
If you used a Hotmail, Outlook, or Live email address:
 +
* '''As of December 2016, JellyRO is no longer accepting Microsoft emails.'''
 +
* Register again with a different email address, such as Gmail or Yahoo.
 +
* If your favorite username is tied up in an unconfirmed account, wait 48 hours and it will be available again.
 +
 +
If you used a different email address and still did not get a confirmation:
 +
* Check Spam and any other categories/folders it might have been put in.
 +
* Add [email protected] to your contacts, safe senders, whitelist, etc. and [http://cp.jellyro.com/account/resend/ resend the confirmation email].
 +
 +
Note: Only game accounts currently require confirmation, but we also recommend not using hotmail, etc. when you register a forum account in case you forget your password.
  
 
= Download and Install =
 
= Download and Install =
Line 10: Line 23:
 
==== Main server downloads don't work. ====
 
==== Main server downloads don't work. ====
 
Here are some mirrors you can try:
 
Here are some mirrors you can try:
 +
{| class="wikitable"
 +
! Mediafire
 +
| [http://www.mediafire.com/file/e0lxbaysr1mh32c/jROFull121516.exe Full]
 +
| [Torrent]
 +
| Parts: [http://www.mediafire.com/file/vqwfqvnl1a0i4sz/jROFull121516.zip.001 Part 1] [http://www.mediafire.com/file/vqwfqvnl1a0i4sz/jROFull121516.zip.001 Part 2] [http://www.mediafire.com/file/7zg2e7ffylm7rj1/jROFull121516.zip.003 Part 3] [http://www.mediafire.com/file/iv27g7rgitf6cdv/jROFull121516.zip.004 Part 4] [http://www.mediafire.com/file/qsk1t53z6uizhdd/jROFull121516.zip.005 Part 5] [http://www.mediafire.com/file/15vpm79i6ip9deb/jROFull121516.zip.006 Part 6]
 +
|-
 +
! 4Shared
 +
| N/A
 +
| [Torrent]
 +
| Parts: [http://www.4shared.com/file/ShWzPXwJce/jROFull121516zip.html Part 1] [http://www.4shared.com/file/21OQGO6qba/jROFull121516zip.html Part 2] [http://www.4shared.com/file/gHad3IG2ba/jROFull121516zip.html Part 3] [http://www.4shared.com/file/2URibZb5ba/jROFull121516zip.html Part 4] [http://www.4shared.com/file/yYBeQQqZce/jROFull121516zip.html Part 5] [http://www.4shared.com/file/ur7I5jiNba/jROFull121516zip.html Part 6]
 +
|-
 +
! MEGA
 +
| [https://mega.nz/#!Z94mUSRa!nPTFGsgvlDaux9aVmE_U1yc_owK14kHADFoVbb2xzzs Full]
 +
| [Torrent]
 +
| Parts: [https://mega.nz/#!IlR1BAwK!_KFG_FtDt_BS5vx3C-_TZpZ2IhrdAr2csbq9SXkg51I Part 1] [https://mega.nz/#!x0ogHBTY!m_vDZH2j94YCNEWTNfK_3G5vH7hqOqr8l0C7gIwZ8SY Part 2] [https://mega.nz/#!F0xwzSwI!v61MdpZsb5BpNYXFQMt6HnTCDsH6gxoYX-dMvCaQ7R0 Part 3] [https://mega.nz/#!oxAx0Zya!QXTS8GJkO6bw2oqoY2vvKE7SkXR3h3IOrQgkrt187fE Part 4] [https://mega.nz/#!F9xUWRgb!jjTwM19dqbfo21QaoE5cw07GKnscc07hzAiMfY99n-A Part 5] [https://mega.nz/#!1kpRxRaY!FS62QayiTZ6f3GjcC210ZHGAB7KXFEf1IH7-k_lUyRk Part 6]
 +
|}
  
''* Uploaded 10/30/14''
+
''Files uploaded 12/2016''
 
+
MediaFire: [https://www.mediafire.com/?6nb6fjuxakfl98g Part 1] | [https://www.mediafire.com/?6nb6fjuxakfl98g Part 2] | [https://www.mediafire.com/?6nb6fjuxakfl98g Part 3] | [https://www.mediafire.com/?4a6xykckv1rcoqj Part 4] | [https://www.mediafire.com/?6nb6fjuxakfl98g Conversion] | [https://www.mediafire.com/?jgpf7pftxysb1b3 Torrent]
+
 
+
4Shared:  [https://www.4shared.com/file/WevOIB9Rba/anesis_full_20140823-1.html Part 1] | [https://www.4shared.com/file/mI8ozbNjce/anesis_full_20140823-2.html Part 2] | [https://www.4shared.com/file/sDZviZyLce/anesis_full_20140823-3.html Part 3] | [https://www.4shared.com/file/Y8M4aCrZba/anesis_full_20140823.html Part 4] | [https://www.4shared.com/file/jsinvKM4ba/anesis_small_20140823.html Conversion] | [https://www.4shared.com/file/dRN_lmd2ce/anesis_full_20140823.html Torrent]
+
  
Mega: [https://mega.co.nz/#!J8Yn1DgZ!CMPuL1TqwkuQVFnOvpPk-pRxWQ6Mnflys8O2pWHJths Part 1] | [https://mega.co.nz/#!RsImTQaD!LC2y-OTFE7HASn642cZ2L-pMn_P9wf3nDJPpuN55OOk Part 2] | [https://mega.co.nz/#!s0QFRSTB!kOEAvKMWAsqnHgGmF1Yzk_cLRc7XdN4RyptEWXp_hos Part 3] | [https://mega.co.nz/#!g0ABWLJL!_HfHOwzjj8uo5TaPZAT9J_SEg6yQkPJXeC6zTk0aoJc Part 4] | [https://mega.co.nz/#!88IGHCZB Conversion] | [https://mega.co.nz/#!h1hk3JAI!5ORhkhq0aRpVnHIYu_PPOZi-fOufkxDDjKtCKanrFJ0 Torrent]
+
''Downloading in Parts requires extraction via Windows Extractor, Winrar or 7z.''
  
 
==== Installer is corrupt. ====
 
==== Installer is corrupt. ====
Unfortunately, you will need to '''[http://www.anesisro.com/index.php?p=downloads download the installer]''' again.  
+
Unfortunately, you will need to '''[http://forum.jellyro.com/files/ download the installer]''' again.  
  
 
If you are not confident in your own internet connection, we suggest that you try one of the following:
 
If you are not confident in your own internet connection, we suggest that you try one of the following:
Line 29: Line 54:
  
 
==== There are no torrent seeders. ====
 
==== There are no torrent seeders. ====
Be patient, or give a shout out on [http://anesisro.com/forums Forums], [https://www.facebook.com/AnesisRO Facebook], [https://twitter.com/anesisro Twitter], or [[IRC]].
+
Be patient, or give a shout out on [http://forum.jellyro.com/ Forums], [https://discord.gg/0b6xWooM4uTjqGZV Discord], [https://www.facebook.com/playjellyro Facebook], or [https://twitter.com/playjellyro Twitter].
  
 
==== "Files are missing for installation/Setup needs next disk." ====
 
==== "Files are missing for installation/Setup needs next disk." ====
You need to download all parts on the download page and place them in the same location, otherwise you won't be able to install the client.
+
Place all installation parts in the same location, otherwise you won't be able to install the client.
  
 +
{{BTC}}
  
= Patchers =
+
= Patching =
 +
Please turn off your antivirus and run your <span style="color:teal;">jROPatch.exe</span> as Admin.
  
==== Where and what are they? ====
+
You will need to run this periodically in order to be entirely up to date.
These 3 patchers are found in your AnesisRO folder. They are named:
+
* <span style="color:teal;">AnesisPatch.exe</span>
+
* <span style="color:teal;">Patch_kRO.exe</span> (or <span style="color:teal;">rsu-kro-rag-lite.exe</span>)
+
* <span style="color:teal;">Patch_Renewal.exe</span> (or <span style="color:teal;">rsu-kro-renewal-lite.exe</span>)
+
 
+
You will need to run all three patchers periodically in order to be entirely up to date.
+
  
 
==== Nothing comes up on screen. ====
 
==== Nothing comes up on screen. ====
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*Right Clicking and Run as Admin may also help.
 
*Right Clicking and Run as Admin may also help.
  
When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing <span style="color:teal;">anesispatch.exe</span>'s. To avoid frustration at each launch, replace shortcuts to <span style="color:teal;">anesispatch.exe</span> with <span style="color:teal;">Anesis.exe</span>.
+
When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing <span style="color:teal;">jROpatch.exe</span>'s. To avoid frustration at each launch, replace shortcuts to <span style="color:teal;">jROpatch.exe</span> with <span style="color:teal;">jRO.exe</span>.
 
+
==== kRO/Renewal Patcher is blank/won't patch. ====
+
Download the appropriate patcher from one of the mirrors and replace into your RO folder.
+
 
+
''*Uploaded 11/01/14''
+
 
+
Mediafire: [http://www.mediafire.com/download/mmtnyub6613mts3/Patch_kRO.exe Patch_kRO.exe] | [ [http://www.mediafire.com/download/55g8uimntk9oky8/Patch_Renewal.exe Patch_Renewal.exe]
+
 
+
4Shared: [http://www.4shared.com/file/SyrBOogDba/Patch_kRO.html Patch_kRO.exe] | [http://www.4shared.com/file/1F1qONdTba/Patch_Renewal.html Patch_Renewal.exe]
+
 
+
Mega: [https://mega.co.nz#!cwpSmSLQ!1a07Fc7gqnuwQCSI6g0toCBwQLRq30_jj550IxZxHII Patch_kRO.exe] | [https://mega.co.nz/#!chJHHKjQ!YnQtI9QV49ZnIpUY1qjhKRdI0ZvVagehneE6Kl1fTYw Patch_Renewal.exe]
+
  
 
==== "Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt." ====
 
==== "Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt." ====
 
* Try again at a later time. The Patch servers may be down.
 
* Try again at a later time. The Patch servers may be down.
* Make sure your internet connection is stable and not dropping packets, ie shaky wifi.
+
* Make sure your internet connection is stable and not dropping packets, IE shaky WiFi.
 
* Try deleting patch_allow, patch2 or patch etc. and try patching again.
 
* Try deleting patch_allow, patch2 or patch etc. and try patching again.
 
* Open patch_allow.txt and change ''deny'' to ''allow''. Set file to ''Read Only''.
 
* Open patch_allow.txt and change ''deny'' to ''allow''. Set file to ''Read Only''.
* [http://ftp//ragnarok.nowcdn.co.kr:20021/Patch/ Patch manually].
+
* [ftp://ragnarok.nowcdn.co.kr:20021/Patch/ Patch manually].
  
==== Anesispatcher.exe "Failed to Communicate with Server." ====
+
==== jROpatcher.exe "Failed to Communicate with Server." ====
# Download the [http://www.anesisro.com/downloads/anesis_small_20140823.exe Conversion].
+
# Download <span style="color:teal;">jdata.grf</span>. <span style="color:red;">''Currently unavailable.''</span>
# Install into your current AnesisRO folder.
+
# Move it into your JellyRO folder.
# Run Anesispatch.exe again.
+
# Run <span style="color:teal;">jROPatch.exe</span> again.
# Run Patch_kRO.exe and Patch_Renewal.exe.
+
  
 
==== "Failed to get 'xxx.rgz' or 'xxx.gpf'." ====
 
==== "Failed to get 'xxx.rgz' or 'xxx.gpf'." ====
Line 79: Line 88:
 
* Wait a few minutes and then try again. If your connection is unreliable or slow, you can individually download the [ftp://ragnarok.nowcdn.co.kr:20021/Patch Manual Patch] where your patcher fails. Drag the file into your RO folder and run the patcher again.
 
* Wait a few minutes and then try again. If your connection is unreliable or slow, you can individually download the [ftp://ragnarok.nowcdn.co.kr:20021/Patch Manual Patch] where your patcher fails. Drag the file into your RO folder and run the patcher again.
  
 +
{{BTC}}
  
 
= Connection =
 
= Connection =
Line 84: Line 94:
 
==== "Failed to connect to server/Rejected from server." ====
 
==== "Failed to connect to server/Rejected from server." ====
 
* Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
 
* Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
* Check on [http://anesisro.com/forums Forums], [https://www.facebook.com/AnesisRO Facebook], [https://twitter.com/anesisro Twitter], or [[IRC]] to see if there are any major updates you need to patch for or if the server itself is down/having issues.
+
* Check on [http://jellyro.com/forums Forums], [https://discord.gg/0b6xWooM4uTjqGZV Discord], [https://www.facebook.com/playjellyro Facebook], or [https://twitter.com/playjellyro Twitter] to see if there are any major updates you need to patch for or if the server itself is down/having issues.
  
 +
{{BTC}}
  
 
= Client =
 
= Client =
 +
==== I'm getting an error... ====
  
==== "Audio System Init Failed." ====
+
====== "jRO.exe has stopped working" ======
# Run AnesisSetup.exe and change the sound settings until they work.  
+
Since we updated our color palettes and hairstyles, this most commonly happens to returning players after they login but before they can select a character.
 +
# Login the website/cp with the affected account.
 +
# Go to "My Account".
 +
# Click a character name.
 +
# Click "Reset Look" above the character info.
 +
# Go back and repeat steps 3 and 4 until the problem is fixed.
 +
 
 +
====== "Audio System Init Failed." ======
 +
# Run <span style="color:teal;">jROSetup.exe</span> and change the sound settings until they work.  
 
# Make sure your sound drivers are updated/installed correctly.
 
# Make sure your sound drivers are updated/installed correctly.
  
==== "Cannot init d3d OR grf file has a problem." ====
+
====== "Cannot init d3d OR grf file has a problem." ======
* Start AnesisSetup.exe and change your resolution, and/or disable fullscreen.  
+
* Start <span style="color:teal;">jROSetup.exe</span> and change your resolution, and/or disable fullscreen.  
  
* If the list box is empty, it may mean your video card drivers are missing. You will then need to re-install them. Here's how to [http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7 get started].
+
* If the resolution list box is empty, it may mean your video card drivers are missing. You will then need to re-install them. Here's how to [http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7 get started].
  
==== "Cannot find ___________." ====
+
====== "Cannot find ___________." ======
 
These errors begin with '''Cannot find File''', '''SPR''', '''ResourceError''' or '''CPaletteRes'''. It means that you are missing sprite or palette files.
 
These errors begin with '''Cannot find File''', '''SPR''', '''ResourceError''' or '''CPaletteRes'''. It means that you are missing sprite or palette files.
 
* Make sure all clients are closed while patching.
 
* Make sure all clients are closed while patching.
* Make sure your AnesisRO files are not mixed with another server.
+
* Make sure your JellyRO files are not mixed with another server.
* Download Conversion, then try running anesispatch, patch_kro, and patch_renewal patchers as Admin and disabling antivirus.
+
* Download Abdata.grf, then try running jROPatcher.exe as Admin and disabling antivirus.
  
 
If all else fails, at least for Palettes, download [http://www.mediafire.com/download/zblhrt2vofrwd0x/palette.rar Palettes] and leave in your ro folder.
 
If all else fails, at least for Palettes, download [http://www.mediafire.com/download/zblhrt2vofrwd0x/palette.rar Palettes] and leave in your ro folder.
  
==== "AI.lua error." ====
+
====== "AI.lua error." ======
 
See [[Homunculus]]
 
See [[Homunculus]]
  
==== My client won't open. ====
+
==== My game client won't open. ====
* Check if Anesis.exe has been quarantined by your antivirus.
+
No error messages. Either nothing happens, or the window closes immediately after opening.
 +
* Check if <span style="color:teal;">jRO.exe</span> is running in Task Manager.
  
Fix 1:
+
''The process is not running in Task Manager:''
# Right Click AnesisSetup.exe and Run as Admin/Troubleshoot Compatibility.
+
* Check if <span style="color:teal;">jRO.exe</span> has been quarantined by your antivirus.
# Select recommended setting.
+
  
Fix 2:
+
* Right Click <span style="color:teal;">jRO.exe</span> > Troubleshoot compatibility...
# Open RO Folder > savedata > OptionInfo.lua with notepad.
+
#Try recommended settings first, and then Troubleshoot program if that doesn't work.
# Change the following to your screen resolution, then save and close:
+
#If you have no luck with the Troubleshooter, Right Click <span style="color:teal;">jRO.exe</span> > Properties > Compatibility tab > try various settings.
    OptionInfoList["WIDTH"] = xxxx
+
    OptionInfoList["HEIGHT"] = xxxx
+
  
    OptionInfoList["ISFULLSCREENMODE"] = 0, not 1.
+
* Data Execution Prevention (DEP) might be shutting down the program before it even starts. [http://windows.microsoft.com/en-us/windows7/Change-Data-Execution-Prevention-settings?SignedIn=1 Disable it.]
  
 +
''The process is running or the above solutions did not work:''
 +
*Always end the <span style="color:teal;">jRO.exe</span> process before changing settings.
  
* You may have to repeat this ins RO Folder > data > OptionInfo.lua.
+
*Open <span style="color:teal;">jROSetup.exe</span> and click the REG icon in the bottom left corner...
 +
#Select your Graphics Device and Resolution. (You may have to try different Graphics Devices until one works.)
 +
#Make sure Resolution ends in x16 (for example, 800x600x16).
 +
#Make sure Play in Full Screen is unchecked.
 +
#Apply changes.
 +
 
 +
*If your options for Graphics Device and Resolution are blank...
 +
#Close Setup and run it again with Right Click <span style="color:teal;">jROSetup.exe</span> and Run as Administrator.
 +
#If options are still blank, check "Play in Full Screen" and Apply.
 +
#See if options appear in the drop down menus now and try to Apply options with Full Screen unchecked.
 +
#If this doesn't work, you may need to update your graphics driver.
 +
 
 +
*If you tried everything and nothing seems to work...
 +
#Disable the sound (Sound Mode: No Sound) and try again.
 +
#Update your sound driver if this solution works.
 +
 
 +
==== jROSetup will not run or apply changes. ====
 +
* If it will not run at all, Right Click <span style="color:teal;">jRO.exe</span> > Troubleshoot compatibility...
 +
#Try recommended settings first, and then Troubleshoot program if that doesn't work.
 +
#If you have no luck with the Troubleshooter, Right Click <span style="color:teal;">jRO.exe</span> > Properties > Compatibility tab > try various settings.
 +
 
 +
* Right Click <span style="color:teal;">jROSetup.exe</span> and Run as Administrator. This may be required for your settings to be properly saved in the registry.
 +
 
 +
* Windows 10 will sometimes revert your REG settings to the LUA settings. To prevent this, make changes to Graphics and Sound in LUA first, Apply, and then make REG settings match LUA.
 +
 
 +
* If all else fails, try changing settings manually...
 +
# Open JellyRO > savedata > OptionInfo.lua with notepad.
 +
# Make the following changes, then save and close:
 +
    OptionInfoList["ISFULLSCREENMODE"] = 0
 +
    OptionInfoList["WIDTH"] = 800
 +
    OptionInfoList["HEIGHT"] = 600
 +
    OptionInfoList["BITPERPIXEL"] = 16
 +
    OptionInfoList["DEVICECNT"] = 0
 +
**WIDTH and HEIGHT can be any resolution your monitor supports.
 +
**DEVICECNT is the number of the option in the list of Graphics Devices. If the number is not 0, don't change it. If it is 0, you may be able to try 1-3. The number of options in the list may vary between users.
  
 
==== My screen is stuck in Full Screen. ====
 
==== My screen is stuck in Full Screen. ====
# Open '''anesissetup.exe''' in your RO folder.
+
# Open <span style="color:teal;">jROSetup.exe</span> in your RO folder.
 
# Click on the ROExt tab.
 
# Click on the ROExt tab.
# Unclick Lock Window.
+
# Uncheck Lock Window.
 
# Apply your settings by clicking OK.
 
# Apply your settings by clicking OK.
 
==== I don't have Anesissetup.exe ====
 
Download from one of the mirrors and place in your RO folder.
 
 
''*Uploaded 11/01/14''
 
 
[https://mega.co.nz/#!hlgzlKoB!G5EL6sd1F6Jn91AO-GUjl0Yfi52Z0Lwe28yL4Zi5fh0 Mediafire] | [http://www.4shared.com/file/pbDNJn5lba/anesissetup.html 4shared] | [https://mega.co.nz/#!hlgzlKoB!G5EL6sd1F6Jn91AO-GUjl0Yfi52Z0Lwe28yL4Zi5fh0 Mega]
 
  
 
==== My screen is tiny. ====
 
==== My screen is tiny. ====
You see a tiny bar of a window that can't be resized and crashes when you try to close it. This is a Windows 7 problem that sometimes occurs when you first install aRO.
+
You see a tiny bar of a window that can't be resized and crashes when you try to close it. This is a Windows 7 problem that sometimes occurs when you first install jRO.
  
# Open '''opensetup.exe''' in your RO, in Administrator Mode
+
# Open <span style="color:teal;">jROSetup.exe</span> in your RO folder, in Administrator Mode.
# Click the Reg Icon in the bottom left.
+
# Click the REG icon in the bottom left.
# (Optional) Apply your desired settings.
+
# (Optional) Change settings as desired.
 
# Apply your settings by clicking OK.
 
# Apply your settings by clicking OK.
* See this thread for images: http://www.anesisro.com/forums/index.php?topic=120944.msg2998672#msg2998672
 
  
 
==== My screenshots look funny. ====
 
==== My screenshots look funny. ====
Run the '''Anesissetup.exe''' application and change the resolution. Otherwise, an update on your graphics driver is needed.
+
Open <span style="color:teal;">jROSetup.exe</span> and change the resolution to one that is not "widescreen" (16:9 aspect ratio).
 +
*Optimal resolutions for RO are [https://en.wikipedia.org/wiki/File:Vector_Video_Standards2.svg 4:3 aspect ratio] such as 800x600, 1024x768, or 1280x960.
 +
*If changing the resolution doesn't help, you may need to update your graphics driver.
  
 +
{{BTC}}
  
 
= Lag and Disconnection =
 
= Lag and Disconnection =
Line 159: Line 208:
 
* Check to make sure your computer meets the minimum requirements for the game.
 
* Check to make sure your computer meets the minimum requirements for the game.
 
* Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.
 
* Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.
* Try these tips to improve gaming experience: [http://www.anesisro.com/forums/index.php/topic,76999.msg1894587.html#msg1894587 How to fight & defeat lag]
 
 
If many users are experiencing lag, you can help provide information for the technical staff in the [http://www.anesisro.com/forums/index.php?topic=98104.0 Lag Log].
 
  
 
==== I can't dual/multi client. ====
 
==== I can't dual/multi client. ====
Line 170: Line 216:
  
 
==== My character keeps crashing/Gravity Handler Error. ====
 
==== My character keeps crashing/Gravity Handler Error. ====
Make sure you've patched all three patchers: anesispatch.exe, patch_kro.exe, and patch_renewal.exe.
+
Make sure you've patched.
 
+
  
 +
{{BTC}}
 
[[Category:General Information]]
 
[[Category:General Information]]
[[Cateogry:Help]]
+
[[Category:Help]]

Revision as of 16:14, 16 December 2016

Troubleshooting for quality gaming. If your question is not found here, you can create a thread on Forums, ask on Facebook, Twitter, Discord, or send a Support Ticket.

See also Frequently Asked Questions.

Account Registration

I didn't receive a confirmation email.

If you used a Hotmail, Outlook, or Live email address:

  • As of December 2016, JellyRO is no longer accepting Microsoft emails.
  • Register again with a different email address, such as Gmail or Yahoo.
  • If your favorite username is tied up in an unconfirmed account, wait 48 hours and it will be available again.

If you used a different email address and still did not get a confirmation:

Note: Only game accounts currently require confirmation, but we also recommend not using hotmail, etc. when you register a forum account in case you forget your password.

Download and Install

See also Start-Up Guide

Main server downloads don't work.

Here are some mirrors you can try:

Mediafire Full [Torrent] Parts: Part 1 Part 2 Part 3 Part 4 Part 5 Part 6
4Shared N/A [Torrent] Parts: Part 1 Part 2 Part 3 Part 4 Part 5 Part 6
MEGA Full [Torrent] Parts: Part 1 Part 2 Part 3 Part 4 Part 5 Part 6

Files uploaded 12/2016

Downloading in Parts requires extraction via Windows Extractor, Winrar or 7z.

Installer is corrupt.

Unfortunately, you will need to download the installer again.

If you are not confident in your own internet connection, we suggest that you try one of the following:

  • Use a download manager to download the file again. This software will allow you to resume broken downloads.
  • Download the torrent. You will need a torrent program. Here's how to get started.
  • Head outside to your local hotspot (library, cafe, etc) and download the installer again using a connection other than your own.
  • Ask a friend with a faster connection speed to download it for you. Remember to return his/her USB drive!

There are no torrent seeders.

Be patient, or give a shout out on Forums, Discord, Facebook, or Twitter.

"Files are missing for installation/Setup needs next disk."

Place all installation parts in the same location, otherwise you won't be able to install the client.

Patching

Please turn off your antivirus and run your jROPatch.exe as Admin.

You will need to run this periodically in order to be entirely up to date.

Nothing comes up on screen.

  • This is an error that occurs on Vista machines. Continue clicking until it works.
  • Right Clicking and Run as Admin may also help.

When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing jROpatch.exe's. To avoid frustration at each launch, replace shortcuts to jROpatch.exe with jRO.exe.

"Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt."

  • Try again at a later time. The Patch servers may be down.
  • Make sure your internet connection is stable and not dropping packets, IE shaky WiFi.
  • Try deleting patch_allow, patch2 or patch etc. and try patching again.
  • Open patch_allow.txt and change deny to allow. Set file to Read Only.
  • Patch manually.

jROpatcher.exe "Failed to Communicate with Server."

  1. Download jdata.grf. Currently unavailable.
  2. Move it into your JellyRO folder.
  3. Run jROPatch.exe again.

"Failed to get 'xxx.rgz' or 'xxx.gpf'."

  • Make sure your clients are completely closed out before patching.
  • Wait a few minutes and then try again. If your connection is unreliable or slow, you can individually download the Manual Patch where your patcher fails. Drag the file into your RO folder and run the patcher again.

Connection

"Failed to connect to server/Rejected from server."

  • Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
  • Check on Forums, Discord, Facebook, or Twitter to see if there are any major updates you need to patch for or if the server itself is down/having issues.

Client

I'm getting an error...

"jRO.exe has stopped working"

Since we updated our color palettes and hairstyles, this most commonly happens to returning players after they login but before they can select a character.

  1. Login the website/cp with the affected account.
  2. Go to "My Account".
  3. Click a character name.
  4. Click "Reset Look" above the character info.
  5. Go back and repeat steps 3 and 4 until the problem is fixed.
"Audio System Init Failed."
  1. Run jROSetup.exe and change the sound settings until they work.
  2. Make sure your sound drivers are updated/installed correctly.
"Cannot init d3d OR grf file has a problem."
  • Start jROSetup.exe and change your resolution, and/or disable fullscreen.
  • If the resolution list box is empty, it may mean your video card drivers are missing. You will then need to re-install them. Here's how to get started.
"Cannot find ___________."

These errors begin with Cannot find File, SPR, ResourceError or CPaletteRes. It means that you are missing sprite or palette files.

  • Make sure all clients are closed while patching.
  • Make sure your JellyRO files are not mixed with another server.
  • Download Abdata.grf, then try running jROPatcher.exe as Admin and disabling antivirus.

If all else fails, at least for Palettes, download Palettes and leave in your ro folder.

"AI.lua error."

See Homunculus

My game client won't open.

No error messages. Either nothing happens, or the window closes immediately after opening.

  • Check if jRO.exe is running in Task Manager.

The process is not running in Task Manager:

  • Check if jRO.exe has been quarantined by your antivirus.
  • Right Click jRO.exe > Troubleshoot compatibility...
  1. Try recommended settings first, and then Troubleshoot program if that doesn't work.
  2. If you have no luck with the Troubleshooter, Right Click jRO.exe > Properties > Compatibility tab > try various settings.
  • Data Execution Prevention (DEP) might be shutting down the program before it even starts. Disable it.

The process is running or the above solutions did not work:

  • Always end the jRO.exe process before changing settings.
  • Open jROSetup.exe and click the REG icon in the bottom left corner...
  1. Select your Graphics Device and Resolution. (You may have to try different Graphics Devices until one works.)
  2. Make sure Resolution ends in x16 (for example, 800x600x16).
  3. Make sure Play in Full Screen is unchecked.
  4. Apply changes.
  • If your options for Graphics Device and Resolution are blank...
  1. Close Setup and run it again with Right Click jROSetup.exe and Run as Administrator.
  2. If options are still blank, check "Play in Full Screen" and Apply.
  3. See if options appear in the drop down menus now and try to Apply options with Full Screen unchecked.
  4. If this doesn't work, you may need to update your graphics driver.
  • If you tried everything and nothing seems to work...
  1. Disable the sound (Sound Mode: No Sound) and try again.
  2. Update your sound driver if this solution works.

jROSetup will not run or apply changes.

  • If it will not run at all, Right Click jRO.exe > Troubleshoot compatibility...
  1. Try recommended settings first, and then Troubleshoot program if that doesn't work.
  2. If you have no luck with the Troubleshooter, Right Click jRO.exe > Properties > Compatibility tab > try various settings.
  • Right Click jROSetup.exe and Run as Administrator. This may be required for your settings to be properly saved in the registry.
  • Windows 10 will sometimes revert your REG settings to the LUA settings. To prevent this, make changes to Graphics and Sound in LUA first, Apply, and then make REG settings match LUA.
  • If all else fails, try changing settings manually...
  1. Open JellyRO > savedata > OptionInfo.lua with notepad.
  2. Make the following changes, then save and close:
    OptionInfoList["ISFULLSCREENMODE"] = 0
    OptionInfoList["WIDTH"] = 800
    OptionInfoList["HEIGHT"] = 600
    OptionInfoList["BITPERPIXEL"] = 16
    OptionInfoList["DEVICECNT"] = 0
    • WIDTH and HEIGHT can be any resolution your monitor supports.
    • DEVICECNT is the number of the option in the list of Graphics Devices. If the number is not 0, don't change it. If it is 0, you may be able to try 1-3. The number of options in the list may vary between users.

My screen is stuck in Full Screen.

  1. Open jROSetup.exe in your RO folder.
  2. Click on the ROExt tab.
  3. Uncheck Lock Window.
  4. Apply your settings by clicking OK.

My screen is tiny.

You see a tiny bar of a window that can't be resized and crashes when you try to close it. This is a Windows 7 problem that sometimes occurs when you first install jRO.

  1. Open jROSetup.exe in your RO folder, in Administrator Mode.
  2. Click the REG icon in the bottom left.
  3. (Optional) Change settings as desired.
  4. Apply your settings by clicking OK.

My screenshots look funny.

Open jROSetup.exe and change the resolution to one that is not "widescreen" (16:9 aspect ratio).

  • Optimal resolutions for RO are 4:3 aspect ratio such as 800x600, 1024x768, or 1280x960.
  • If changing the resolution doesn't help, you may need to update your graphics driver.

Lag and Disconnection

I'm lagging really badly.

  • Check to make sure your internet connection is working properly.
  • Check to make sure your computer meets the minimum requirements for the game.
  • Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.

I can't dual/multi client.

If your second screen freezes when you dual client:

  • Turn off User Account Control if using Windows Vista or Windows 7.
  • Disable fullscreen in the setup.exe in the RO folder.
  • Make sure your computer is able to support multiple clients.

My character keeps crashing/Gravity Handler Error.

Make sure you've patched.