Support Ticket - Revision history

Finnian at 23:34, 14 June 2022

2022-06-14T23:34:05Z

Finnian: Protected "Support Ticket": Rules & Guidelines ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2019-01-31T08:42:36Z

Protected "Support Ticket": Rules & Guidelines ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

Finnian: /* What should I put in my ticket? */

2019-01-31T08:14:41Z

‎What should I put in my ticket?

Finnian: /* Client Errors and Other Technical Issues */

2019-01-31T06:31:08Z

‎Client Errors and Other Technical Issues

Finnian: /* Donation Issues */

2019-01-31T06:24:25Z

‎Donation Issues

Finnian: /* Unadoption */

2019-01-31T06:20:10Z

‎Unadoption

Finnian: /* Lost Items */

2019-01-31T05:56:20Z

‎Lost Items

Finnian: /* Lost Items */

2019-01-31T05:56:01Z

‎Lost Items

Halcyon at 20:08, 1 July 2016

2016-07-01T20:08:50Z

Halcyon at 07:04, 12 February 2016

2016-02-12T07:04:20Z

@@ Line 4: / Line 4: @@
 ==What should I put in my ticket?==
 It depends on the type of ticket you are submitting.  Here are the general guidelines for the most common types of tickets:
 ===Lost Items===
 Choose category '''Item Recovery'''
 :If possible, include as much of the following information as you can:
@@ Line 14: / Line 44: @@
 :*Whether or not anyone else has access to your accounts, and if so, who (No matter who it is, even if you trust them!)
 :*Any proof of ownership you may have, such as a screenshot or a description of how you got the item
-:*Refer to the rule section on [http://forum.jellyro.com/rules/recovery-tickets-r18/ Recovery Tickets] for additional guidelines
 ===Sprite Customization===
@@ Line 37: / Line 92: @@
 :*Your password
 :*The current name of your character/guild and the new name you want for your character/guild. Listing alternates could speed up the process if a name is already taken. (if applicable)
-:*Username, password, and slot of the new account you wish the character to be moved to. '''If you are moving a character to a different persons account they can create their own ticket and use the ticket number of your original ticket as reference so passwords do not need to be shared'''. (if applicable)
+:*Username, password, and slot of the new account you wish the character to be moved to. '''If you are moving a character to a different player's account, they can create their own ticket and use the ticket number of your original ticket as reference so passwords do not need to be shared'''. (if applicable)
-'''Be aware that if you are a guild leader, then name changes, character moves, and guild name changes cannot be processed until the next scheduled server maintenance!''' This is to avoid losing control of your guild. You may want to consider breaking your guild if you wish to have your request processed as quickly as possible.
+'''Be aware that if you are a guild leader, then name changes, character moves, and guild name changes cannot be processed until the next scheduled server maintenance!''' This is to avoid losing control of your guild.
 *Please see [[Gareth Morrowynd]] for '''Rollbacks''', '''Unslotting''', '''Guild Leader change''', '''Homunculus name change''', '''Pet name change''', or '''Gender change'''.
@@ Line 48: / Line 103: @@
 :Include the following information:
 :*The name of the baby character or one of the parents
 ===Client Errors and Other Technical Issues===
@@ Line 69: / Line 116: @@
 :*Any relevant information to the problem. What were you doing when the issue arose? Is anyone else having this problem? Is the problem persistent/preventing normal gameplay?
-===Donation Issues===
+===Other Questions===
-Choose category '''Donations'''
+If there are any questions that you do not wish to post on the forums, you may ask via support ticket.
-:Include the following information:
-:*The amount you donated
-:*The date you made the donation
-:*The transaction ID from PayPal
-−
-===Player Harassment, KS/Looting/MPK, or Event Disruption===
-First, read the [http://forum.jellyro.com/forum/128-player-reports/ Player Report Guidelines]
-−
-Choose category '''Player Reports'''
-:Include the following information:
-:*The in-game name of the offender
-:*Multiple screenshots of the offence: Please see the [http://forum.jellyro.com/forum/128-player-reports/ Player Report Guidelines] on acceptable proof.
-:*A screenshot of yourself telling the person to stop. In most cases you '''must''' have this.
-:*A screenshot of yourself using the /ex or /exall command if they persist, or making some effort to remove yourself from the situation (If you /ex someone you will also not see them in mainchat.)
-:*A screenshot of the continued offence after asking them to stop
-−
-===Questions===
-If there are any and all that you do not wish to post in the forums, you may ask via support ticket.
 Choose category '''General Questions'''
 *Submitting a ticket for a general question is preferred over PMing a staff member directly.

@@ Line 57: / Line 57: @@
 :*Any old passwords you may remember
-===Errors, Bugs, or Other Technical Issues===
+===Client Errors and Other Technical Issues===
-First, check [[Troubleshooting]], [http://forum.jellyro.com/bugtracker/ Bug Tracker] and/or [http://forum.jellyro.com/forum/68-tech-support/ Tech Support] for help. Often times players who have had similar issues can help you with your issues.
+First, check [[Troubleshooting]] and/or [http://forum.jellyro.com/forum/68-tech-support/ Tech Support] for help. Often times players who have had similar issues can help you with your issues.
-Otherwise, if your issue is more extensive:
+If your issue is not covered there or players are able to help, then submit a support ticket:
-Choose category '''Technical Issues'''
+Choose category '''General Questions'''
 :Include the following information:
 :*Your username

@@ Line 69: / Line 69: @@
 :*Any relevant information to the problem. What were you doing when the issue arose? Is anyone else having this problem? Is the problem persistent/preventing normal gameplay?
-===Item Shop Issues===
+===Donation Issues===
-Choose category '''Donations/Ad Sponsors'''
+Choose category '''Donations'''
 :Include the following information:
-:*The date you purchased the item
+:*The amount you donated
-:*The transaction ID from Amazon (this should be a very long string of numbers and letters
+:*The date you made the donation
 ===Player Harassment, KS/Looting/MPK, or Event Disruption===

@@ Line 45: / Line 45: @@
 *Please note that all marriages can be performed in-game. [[Divorce]]s are done in-game too.
-Choose category '''Marriage/Divorce/Adoption'''
+Choose category '''Spend Credit Request'''
 :Include the following information:
 :*The name of the baby character or one of the parents

@@ Line 14: / Line 14: @@
 :*Whether or not anyone else has access to your accounts, and if so, who (No matter who it is, even if you trust them!)
 :*Any proof of ownership you may have, such as a screenshot or a description of how you got the item
-:*Refer to the rule section on [http://forum.jellyro.com/rules/recovery-tickets-r18/ Recovery Tickets] for additional guidelines.
+:*Refer to the rule section on [http://forum.jellyro.com/rules/recovery-tickets-r18/ Recovery Tickets] for additional guidelines
 ===Sprite Customization===

← Older revision	Revision as of 08:42, 31 January 2019
(No difference)

@@ Line 1: / Line 1: @@
 <span style="float: right">__TOC__</span>
-A '''support ticket''' is a way to communicate with the Staff if you have a problem that you cannot fix on your own after checking the forums and the [[Frequently_Asked_Questions|FAQ]] page. The staff gets many tickets daily so please be patient if you submit one. You can submit a support ticket [http://jellyro.com/cp/?module=support here].
+A '''support ticket''' is a way to communicate with the Staff if you have a problem that you cannot fix on your own after checking the forums and the [[Frequently_Asked_Questions|FAQ]] page. The staff gets many tickets daily so please be patient if you submit one. You can submit a support ticket [http://cp.jellyro.com/support/add/ here].
 ==What should I put in my ticket?==
@@ Line 26: / Line 26: @@
 :*Name of character with Kaho or Valkyrie Helm in inventory (Try to keep it on that character while the ticket is open)
 :*The name of the item you want to change and what sprite you want to change it to
-:*Acknowledgement of how much it will cost (See [http://www.jellyro.com/fees Service Fees])
+:*Acknowledgement of how much it will cost (See [http://forum.jellyro.com/fees Service Fees])
 *Please see [[Gwendolyn]] for '''PCB customization'''.
@@ Line 57: / Line 57: @@
 ===Errors, Bugs, or Other Technical Issues===
-First, check [[Troubleshooting]], [http://www.jellyro.com/forums/forum/67-bug-tracker/ Bug Tracker] and/or [http://www.jellyro.com/forums/forum/68-tech-support/ Tech Support] for help. Often times players who have had similar issues can help you with your issues.
+First, check [[Troubleshooting]], [http://forum.jellyro.com/bugtracker/ Bug Tracker] and/or [http://forum.jellyro.com/forum/68-tech-support/ Tech Support] for help. Often times players who have had similar issues can help you with your issues.
 Otherwise, if your issue is more extensive:
@@ Line 75: / Line 75: @@
 ===Player Harassment, KS/Looting/MPK, or Event Disruption===
-First, read the [http://www.jellyro.com/forums/forum/128-player-reports/ Player Report Guidelines]
+First, read the [http://forum.jellyro.com/forum/128-player-reports/ Player Report Guidelines]
 Choose category '''Player Reports'''
 :Include the following information:
 :*The in-game name of the offender
-:*Multiple screenshots of the offence: Please see the [http://www.jellyro.com/forums/forum/128-player-reports/ Player Report Guidelines] on acceptable proof.
+:*Multiple screenshots of the offence: Please see the [http://forum.jellyro.com/forum/128-player-reports/ Player Report Guidelines] on acceptable proof.
 :*A screenshot of yourself telling the person to stop. In most cases you '''must''' have this.
 :*A screenshot of yourself using the /ex or /exall command if they persist, or making some effort to remove yourself from the situation (If you /ex someone you will also not see them in mainchat.)

← Older revision		Revision as of 07:04, 12 February 2016
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	[[Category:General Information]]		[[Category:General Information]]
		+	[[Category:Help]]