Troubleshooting - Revision history

Finnian: /* I didn't receive a confirmation email. */

2022-12-09T10:07:59Z

‎I didn't receive a confirmation email.

Finnian: /* "Cannot find ___________." */

2022-12-09T09:47:41Z

‎"Cannot find ___________."

Finnian: /* "Failed to get 'xxx.rgz' or 'xxx.gpf'." */

2022-12-09T09:40:11Z

‎"Failed to get 'xxx.rgz' or 'xxx.gpf'."

Finnian: /* "Failed to retrieve Patch_Allow.txt" */

2022-12-09T09:34:09Z

‎"Failed to retrieve Patch_Allow.txt"

Finnian: /* "Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt." */

2022-12-09T09:32:13Z

‎"Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt."

Finnian: /* Download and Install */

2021-05-17T04:32:26Z

‎Download and Install

Kathis: /* Account Registration */

2021-05-17T04:04:12Z

‎Account Registration

Halcyon at 16:14, 16 December 2016

2016-12-16T16:14:25Z

Halcyon at 16:14, 16 December 2016

2016-12-16T16:14:11Z

Halcyon at 16:13, 16 December 2016

2016-12-16T16:13:22Z

@@ Line 10: / Line 10: @@
 * '''As of December 2016, JellyRO is no longer accepting Microsoft emails.'''
 * Register again with a different email address, such as Gmail or Yahoo.
-* If your favorite username is tied up in an unconfirmed account, wait 48 hours and it will be available again.
+* If your favorite username is tied up in an unconfirmed account, send an email to playjellyro@gmail.com from the email address you used to register the account.
 If you used a different email address and still did not get a confirmation:
@@ Line 16: / Line 16: @@
 * Add no-reply@jellyro.com to your contacts, safe senders, whitelist, etc. and [http://cp.jellyro.com/account/resend/ resend the confirmation email].
-Note: Only game accounts currently require confirmation, but we also recommend not using hotmail, etc. when you register a forum account in case you forget your password.
+If you're not having any luck, you're not alone:
-*'''As of 2019, our email score had dropped below 2.5. This means that even though the system is sending out emails, there is a high chance you will not get it.'''
+Note: Only game accounts currently require confirmation, but we also recommend not using hotmail, etc. when you register a Forum account in case you forget your password.
-* If the above doesn't work, send an email to kathis.jellyro@gmail.com from the email address you had made the account.
 = Download and Install =

@@ Line 102: / Line 102: @@
 * Make sure all clients are closed while patching.
 * Make sure your JellyRO files are not mixed with another server.
-* Download Abdata.grf, then try running jROPatcher.exe as Admin and disabling antivirus.
+* Try running jROPatcher.exe as Admin and ''temporarily'' disabling antivirus.
+* If the missing sprite is a recent update, we can send you an up-to-date jdata.grf file.
-If all else fails, at least for Palettes, download [http://www.mediafire.com/download/zblhrt2vofrwd0x/palette.rar Palettes] and leave in your ro folder.
+* If all else fails, you may be missing more than just a few files, and we recommend reinstalling the client.
 ====== "AI.lua error." ======

@@ Line 65: / Line 65: @@
 ==== "Failed to get 'xxx.rgz' or 'xxx.gpf'." ====
 * Make sure your clients are ''completely'' closed out before patching.
-* Wait a few minutes and then try again. If your connection is unreliable or slow, you can individually download the [ftp://ragnarok.nowcdn.co.kr:20021/Patch Manual Patch] where your patcher fails. Drag the file into your RO folder and run the patcher again.
+* Wait a few minutes and then try again.
 {{BTC}}

@@ Line 55: / Line 55: @@
 * Try again at a later time. There may be an issue affecting our webserver.
 * Make sure your internet connection is stable and not dropping packets. If you're using wifi, check your signal strength.
-* Open patch_allow.txt and change ''deny'' to ''allow''. Set file to ''Read Only''.
+* Open <span style="color:teal;">patch_allow.txt</span> and change ''deny'' to ''allow''. Set file to ''Read Only''.
-* Delete patch_allow, patch, patchRE, and jro.inf, then try patching again.
+* Delete <span style="color:teal;">patch_allow.txt</span>, <span style="color:teal;">patch.inf</span>, <span style="color:teal;">patchRE.inf</span>, and <span style="color:teal;">jro.inf</span>, then try patching again.
 ==== jROpatcher.exe "Failed to Communicate with Server." ====

@@ Line 52: / Line 52: @@
 When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing <span style="color:teal;">jROpatch.exe</span>'s. To avoid frustration at each launch, replace shortcuts to <span style="color:teal;">jROpatch.exe</span> with <span style="color:teal;">jRO.exe</span>.
-==== "Failed to retrieve Patch_Allow.txt/Patch_Allow_RE.txt." ====
+==== "Failed to retrieve Patch_Allow.txt" ====
-* Try again at a later time. The Patch servers may be down.
+* Try again at a later time. There may be an issue affecting our webserver.
-* Make sure your internet connection is stable and not dropping packets, IE shaky WiFi.
+* Make sure your internet connection is stable and not dropping packets. If you're using wifi, check your signal strength.
-* Try deleting patch_allow, patch2 or patch etc. and try patching again.
 * Open patch_allow.txt and change ''deny'' to ''allow''. Set file to ''Read Only''.
-* [ftp://ragnarok.nowcdn.co.kr:20021/Patch/ Patch manually].
+* Delete patch_allow, patch, patchRE, and jro.inf, then try patching again.
 ==== jROpatcher.exe "Failed to Communicate with Server." ====

@@ Line 23: / Line 23: @@
 = Download and Install =
 ''See also [[Start-Up Guide]]''
 ==== Installer is corrupt. ====

← Older revision		Revision as of 04:04, 17 May 2021
Line 17:		Line 17:

	Note: Only game accounts currently require confirmation, but we also recommend not using hotmail, etc. when you register a forum account in case you forget your password.		Note: Only game accounts currently require confirmation, but we also recommend not using hotmail, etc. when you register a forum account in case you forget your password.
		+
		+	*'''As of 2019, our email score had dropped below 2.5. This means that even though the system is sending out emails, there is a high chance you will not get it.'''
		+	* If the above doesn't work, send an email to kathis.jellyro@gmail.com from the email address you had made the account.

	= Download and Install =		= Download and Install =

@@ Line 8: / Line 8: @@
 ==== I didn't receive a confirmation email. ====
 If you used a Hotmail, Outlook, or Live email address:
-* ''As of December 2016, JellyRO is no longer accepting Microsoft emails.''
+* '''As of December 2016, JellyRO is no longer accepting Microsoft emails.'''
 * Register again with a different email address, such as Gmail or Yahoo.
 * If your favorite username is tied up in an unconfirmed account, wait 48 hours and it will be available again.

@@ Line 25: / Line 25: @@
 {| class="wikitable"
 ! Mediafire
-| [http://www.mediafire.com/download/te41nfbknp73sif/jROFull090916.exe Full]
+| [http://www.mediafire.com/file/e0lxbaysr1mh32c/jROFull121516.exe Full]
 | [Torrent]
-| Parts: [http://www.mediafire.com/download/6jv7910ov6c0e8c/jROFull090916.zip.001 Part 1] [http://www.mediafire.com/download/6copqs6ay9iuud3/jROFull090916.zip.002 Part 2] [http://www.mediafire.com/download/5bvltc6k3493iwb/jROFull090916.zip.003 Part 3] [http://www.mediafire.com/download/q856bxry95atu5e/jROFull090916.zip.004 Part 4] [http://www.mediafire.com/download/3174y076o64hf70/jROFull090916.zip.005 Part 5] [http://www.mediafire.com/download/sy8ihu5kjfuyxt7/jROFull090916.zip.006 Part 6]
+| Parts: [http://www.mediafire.com/file/vqwfqvnl1a0i4sz/jROFull121516.zip.001 Part 1] [http://www.mediafire.com/file/vqwfqvnl1a0i4sz/jROFull121516.zip.001 Part 2] [http://www.mediafire.com/file/7zg2e7ffylm7rj1/jROFull121516.zip.003 Part 3] [http://www.mediafire.com/file/iv27g7rgitf6cdv/jROFull121516.zip.004 Part 4] [http://www.mediafire.com/file/qsk1t53z6uizhdd/jROFull121516.zip.005 Part 5] [http://www.mediafire.com/file/15vpm79i6ip9deb/jROFull121516.zip.006 Part 6]
 |-
 ! 4Shared
 | N/A
 | [Torrent]
-| Parts: [http://www.4shared.com/file/L8UylIx1ba/jROFull090916zip.html Part 1] [http://www.4shared.com/file/wnkCHl4kba/jROFull090916zip.html Part 2] [http://www.4shared.com/file/XDnFKSOBce/jROFull090916zip.html Part 3] [http://www.4shared.com/file/QMc_8IGbce/jROFull090916zip.html Part 4] [http://www.4shared.com/file/uxLXzc94ba/jROFull090916zip.html Part 5] [http://www.4shared.com/file/QlxEEfiQba/jROFull090916zip.html Part 6]
+| Parts: [http://www.4shared.com/file/ShWzPXwJce/jROFull121516zip.html Part 1] [http://www.4shared.com/file/21OQGO6qba/jROFull121516zip.html Part 2] [http://www.4shared.com/file/gHad3IG2ba/jROFull121516zip.html Part 3] [http://www.4shared.com/file/2URibZb5ba/jROFull121516zip.html Part 4] [http://www.4shared.com/file/yYBeQQqZce/jROFull121516zip.html Part 5] [http://www.4shared.com/file/ur7I5jiNba/jROFull121516zip.html Part 6]
 |-
 ! MEGA
-| [https://mega.nz/#!RxwBwCKJ!gyWxdHob_2UO5QFbsx4SjVbm3fj_qf4tFW9ITwoPs9Q Full]
+| [https://mega.nz/#!Z94mUSRa!nPTFGsgvlDaux9aVmE_U1yc_owK14kHADFoVbb2xzzs Full]
 | [Torrent]
-| Parts: [https://mega.nz/#!hxIyRQRA!xVmcpHAlky-x3lGhpw0cN3RrXGPa-pIGhnIxL1oUcCw Part 1] [https://mega.nz/#!wlInUS4Y!zrIsnASYW7tzfhD-wKc4NYNS3v-Hot4mD9b1K4rzuu8 Part 2] [https://mega.nz/#!YgZQDDJL!mvup9GslQoLagV7q4fGvf7tp_Kml54L2C2epNtlc-gc Part 3] [https://mega.nz/#!s9wVkZwT!MEvXwoBhdDY8UJ15k1vMW5--51wHIhuSFDaMJkUdfDw Part 4] [https://mega.nz/#!J5BmhBBb!jzoHZvMByEn7VDEeOcij14ptO-YEe9rV7ey-DKZkFws Part 5] [https://mega.nz/#!k4ZnXJQZ!MCVH376d6RW6gd9tdKEkVe0vaIoke8C8EWr8Lf-HO_Y Part 6]
+| Parts: [https://mega.nz/#!IlR1BAwK!_KFG_FtDt_BS5vx3C-_TZpZ2IhrdAr2csbq9SXkg51I Part 1] [https://mega.nz/#!x0ogHBTY!m_vDZH2j94YCNEWTNfK_3G5vH7hqOqr8l0C7gIwZ8SY Part 2] [https://mega.nz/#!F0xwzSwI!v61MdpZsb5BpNYXFQMt6HnTCDsH6gxoYX-dMvCaQ7R0 Part 3] [https://mega.nz/#!oxAx0Zya!QXTS8GJkO6bw2oqoY2vvKE7SkXR3h3IOrQgkrt187fE Part 4] [https://mega.nz/#!F9xUWRgb!jjTwM19dqbfo21QaoE5cw07GKnscc07hzAiMfY99n-A Part 5] [https://mega.nz/#!1kpRxRaY!FS62QayiTZ6f3GjcC210ZHGAB7KXFEf1IH7-k_lUyRk Part 6]
 |}
-''Files uploaded 09/2016''
+''Files uploaded 12/2016''
 ''Downloading in Parts requires extraction via Windows Extractor, Winrar or 7z.''