Revision as of 09:53, 20 January 2013

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If you experiencing trouble even after trying the suggestions on this page, go to the Tech Support & Crash Reports section of the Forums and create a topic.

When your problem is solved, feel free to add your solution to this article.

Downloading and Installing

The main server downloads don't work

mirrors plz

My installer is corrupt

errormessagesplz

1. Redownload it.
2. Use a download manager (http://freedownloadmanager.org).
3. Ask a friend with a faster connection speed to download it for you.

Patching

My Ragnarok_RE is blank/won't patch

are these still ok?

• If you get a blank patcher, download http://providence.project-dissonance.com/tools/patcher/PatchClient.zip.
• If you're unable to patch, download http://providence.project-dissonance.com/tools/patcher/Ragnarok_RE.exe.

Source: Re: Ragnarok_RE has changed (Oct 2010)

Connection

"Failed to connect to server"

• Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
• Check to see if there are any major updates you need to patch for.
• Check to see if the server itself is down/having issues.

Client Errors

"Audio System Init Failed"

1. Run Setup.exe and change the sound settings until they work.
2. Make sure your sound drivers are updated/installed correctly.

"Cannot init d3d OR grf file has a problem"

Start setup.exe and change your resolution, and/or disable fullscreen.

If you cannot change the resolution, i.e. the list box is empty, then your video card drivers are missing, which you will then need to reinstall them. Find out the name of your video card, then go to the site of your manufacturer and look for the drivers, or simply google the name and add 'driver', and you'll most likely find them.

"Cannot find File"

These errors begin with Cannot find File, ResourceError or CPaletteRes. It means that you are missing sprite or palette files.

1. Make sure all clients are closed while patching.
2. Patch your client using anesispatch.exe.
3. Patch your client using rsu-kro-rag-lite.exe.
4. Patch your client using rsu-kro-renewal-lite.exe.

"AI.lua error"

See Homunculus

Client Problems

My screen is stuck in Full Screen

1. Open opensetup.exe in your RO folder.
2. Click on the ROExt tab.
3. Unclick Lock Window.

My screenshots look funny

Run the Setup.exe application and change the resolution. Otherwise, an update on your graphics driver is needed.

Lagging and Disconnection

I'm lagging really badly

1. Check to make sure your internet connection is working properly.
2. Check to make sure your computer meets the minimum requirements for the game.
3. Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.
4. Try these tips to improve gaming experience: How to fight & defeat lag

I would like to report lag

If many users are experiencing lag, you can help provide information for the technical staff in the Lag Log.

I can't dual/multi client

If your second screen freezes when you duel client:

1. Turn off User Account Control if using Windows Vista or Windows 7.
2. Disable fullscreen in the setup.exe in the RO folder.
3. Make sure your computer is able to support multiple clients.