Troubleshooting

If you experiencing trouble even after trying the suggestions on this page, go to the Tech Support & Crash Reports section of the Forums and create a topic. When your problem is solved, feel free to add your solution to this article.

See also Frequently Asked Questions

Downloading and Installing

See also Start-Up Guide

The main server downloads don't work

Error creating thumbnail: Unable to save thumbnail to destination

Sorry, we do not have any active mirrors at this time.

My installer is corrupt

Unfortunately, you will need to download the installer again.

If you are not confident in your own internet connection, we suggest that you try one of the following:

• Use a download manager (http://freedownloadmanager.org) to download the file again. This software will allow you to resume broken downloads.
• Download the torrent. You will need a torrent program (http://www.bittorrent.com/)
• Head outside to your local hotspot (library, cafe, etc) and download the installer again using a connection other than your own.
• Ask a friend with a faster connection speed to download it for you. Remember to return his/her USB drive!

How do I use BitTorrent?

A simple guide is provided at their site (http://www.bittorrent.com/get-started).

If you find that there are no seeders online, give a shout out on Forums

Can I download the Small Installer instead of the Full Installer?

No. The Small Installer does NOT contain all the files required to run AnesisRO if you have never played Ragnarok Online before. It is NOT a no-frills version of the Full Installer.

For experienced users, if you already have kRO and Ragnarok Renewal files installed, you may use the Small Installer as a conversion installer. BGM Files are not included. (The Full Installer is still recommended for those who don't know exactly what they're doing.)

Patching

How do I patch my kRO and RagRE?

These 2 patchers are found in your AnesisRO folder. They are named:

• Ragnarok.exe (or rsu-kro-rag-lite.exe)
• Ragnarok_RE.exe (or rsu-kro-renewal-lite.exe)

You will need to run all three patchers (ie. Anesis, Ragnarok, Ragnarok Renewal) in order to be entirely up to date.

I click my patcher but nothing comes up on my screen

This is an error that occurs on Vista machines. Just keep clicking on it... <.<;...
Sometimes right clicking and run as Admin can help.

When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing anesispatch.exe's. To avoid frustration at each launch, replace shortcuts to anesispatch.exe with Anesis.exe.

My Ragnarok_RE is blank/won't patch

Error creating thumbnail: Unable to save thumbnail to destination

are these still ok?

• If you get a blank patcher, download http://providence.project-dissonance.com/tools/patcher/PatchClient.zip.
• If you're unable to patch, download http://providence.project-dissonance.com/tools/patcher/Ragnarok_RE.exe.

Source: Re: Ragnarok_RE has changed (Oct 2010)

Connection

"Failed to connect to server"

• Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
• Check to see if there are any major updates you need to patch for.
• Check to see if the server itself is down/having issues.

Client Errors

"Audio System Init Failed"

1. Run Setup.exe and change the sound settings until they work.
2. Make sure your sound drivers are updated/installed correctly.

"Cannot init d3d OR grf file has a problem"

Start setup.exe and change your resolution, and/or disable fullscreen.

If you cannot change the resolution, i.e. the list box is empty, then your video card drivers are missing, which you will then need to reinstall them. Find out the name of your video card, then go to the site of your manufacturer and look for the drivers, or simply google the name and add 'driver', and you'll most likely find them.

"Cannot find File"

These errors begin with Cannot find File, ResourceError or CPaletteRes. It means that you are missing sprite or palette files.

1. Make sure all clients are closed while patching.
2. Patch your client using anesispatch.exe.
3. Patch your client using rsu-kro-rag-lite.exe.
4. Patch your client using rsu-kro-renewal-lite.exe.

"AI.lua error"

See Homunculus

Client Problems

My screen is stuck in Full Screen

1. Open opensetup.exe in your RO folder.
2. Click on the ROExt tab.
3. Unclick Lock Window.
4. Apply your settings by clicking OK.

My screen is tiny

You see a tiny bar of a window that can't be resized and crashes when you try to close it.

This is a Windows 7 problem that sometimes occurs when you first install aRO. I just encountered it while doing a fresh install a few days ago. -- Adellie (talk) 13:20, 27 December 2013 (UTC)

1. Open opensetup.exe in your RO, in Administrator Mode
2. Click the Reg Icon in the bottom left.
3. (Optional) Apply your desired settings.
4. Apply your settings by clicking OK.

• See this thread for images: http://www.anesisro.com/forums/index.php?topic=120944.msg2998672#msg2998672

My screenshots look funny

Run the Setup.exe application and change the resolution. Otherwise, an update on your graphics driver is needed.

Lagging and Disconnection

I'm lagging really badly

1. Check to make sure your internet connection is working properly.
2. Check to make sure your computer meets the minimum requirements for the game.
3. Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.
4. Try these tips to improve gaming experience: How to fight & defeat lag

I would like to report lag

If many users are experiencing lag, you can help provide information for the technical staff in the Lag Log.

I can't dual/multi client

If your second screen freezes when you duel client:

1. Turn off User Account Control if using Windows Vista or Windows 7.
2. Disable fullscreen in the setup.exe in the RO folder.
3. Make sure your computer is able to support multiple clients.