Difference between revisions of "Troubleshooting"
From JellyRO Wiki
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| − | Troubleshooting for quality gaming. If your question is not found here, you can create a thread on [http://www.anesisro.com/forums/index.php/board,68.0.html | + | Troubleshooting for quality gaming. If your question is not found here, you can create a thread on [http://www.anesisro.com/forums/index.php/board,68.0.html Forums], ask on [https://www.facebook.com/AnesisRO Facebook], [https://twitter.com/anesisro Twitter], [[IRC]], [[Teamspeak]], or send a [http://www.anesisro.com/index.php?p=support Support Ticket]. |
See also [[Frequently Asked Questions]]. | See also [[Frequently Asked Questions]]. | ||
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If you are not confident in your own internet connection, we suggest that you try one of the following: | If you are not confident in your own internet connection, we suggest that you try one of the following: | ||
| − | * Use a | + | * Use a [http://freedownloadmanager.org download manager] to download the file again. This software will allow you to resume broken downloads. |
* Download the torrent. You will need a [http://www.bittorrent.com/ torrent program]. Here's how to [http://www.bittorrent.com/get-started get started]. | * Download the torrent. You will need a [http://www.bittorrent.com/ torrent program]. Here's how to [http://www.bittorrent.com/get-started get started]. | ||
* Head outside to your local hotspot (library, cafe, etc) and download the installer again using a connection other than your own. | * Head outside to your local hotspot (library, cafe, etc) and download the installer again using a connection other than your own. | ||
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==== Where and what are they? ==== | ==== Where and what are they? ==== | ||
| − | These | + | These 3 patchers are found in your AnesisRO folder. They are named: |
| − | * <span style="color:teal;">Patch_kRO</span> (or <span style="color:teal;">rsu-kro-rag-lite.exe</span>) | + | * <span style="color:teal;">AnesisPatch.exe</span> |
| + | * <span style="color:teal;">Patch_kRO.exe</span> (or <span style="color:teal;">rsu-kro-rag-lite.exe</span>) | ||
* <span style="color:teal;">Patch_Renewal.exe</span> (or <span style="color:teal;">rsu-kro-renewal-lite.exe</span>) | * <span style="color:teal;">Patch_Renewal.exe</span> (or <span style="color:teal;">rsu-kro-renewal-lite.exe</span>) | ||
| − | You will need to run all three patchers | + | You will need to run all three patchers periodically in order to be entirely up to date. |
==== Nothing comes up on screen. ==== | ==== Nothing comes up on screen. ==== | ||
| − | This is an error that occurs on Vista machines. | + | *This is an error that occurs on Vista machines. Continue clicking until it works. |
| − | + | *Right Clicking and Run as Admin may also help. | |
When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing <span style="color:teal;">anesispatch.exe</span>'s. To avoid frustration at each launch, replace shortcuts to <span style="color:teal;">anesispatch.exe</span> with <span style="color:teal;">Anesis.exe</span>. | When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing <span style="color:teal;">anesispatch.exe</span>'s. To avoid frustration at each launch, replace shortcuts to <span style="color:teal;">anesispatch.exe</span> with <span style="color:teal;">Anesis.exe</span>. | ||
| Line 80: | Line 81: | ||
==== "Audio System Init Failed." ==== | ==== "Audio System Init Failed." ==== | ||
| − | # Run | + | # Run AnesisSetup.exe and change the sound settings until they work. |
# Make sure your sound drivers are updated/installed correctly. | # Make sure your sound drivers are updated/installed correctly. | ||
==== "Cannot init d3d OR grf file has a problem." ==== | ==== "Cannot init d3d OR grf file has a problem." ==== | ||
| − | Start | + | * Start AnesisSetup.exe and change your resolution, and/or disable fullscreen. |
| − | If | + | * If the list box is empty, it may mean your video card drivers are missing. You will then need to re-install them. Here's how to [http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7 get started]. |
==== "Cannot find File." ==== | ==== "Cannot find File." ==== | ||
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==== My client won't open. ==== | ==== My client won't open. ==== | ||
* There is a possibility that Anesis.exe has been quarantined by your antivirus. | * There is a possibility that Anesis.exe has been quarantined by your antivirus. | ||
| − | * Right | + | * Right Click and Run as Admin or Troubleshoot Compatibility. |
==== My screen is stuck in Full Screen. ==== | ==== My screen is stuck in Full Screen. ==== | ||
| Line 116: | Line 117: | ||
==== My screen is tiny. ==== | ==== My screen is tiny. ==== | ||
| − | You see a tiny bar of a window that can't be resized and crashes when you try to close it. | + | You see a tiny bar of a window that can't be resized and crashes when you try to close it. This is a Windows 7 problem that sometimes occurs when you first install aRO. |
| − | |||
# Open '''opensetup.exe''' in your RO, in Administrator Mode | # Open '''opensetup.exe''' in your RO, in Administrator Mode | ||
# Click the Reg Icon in the bottom left. | # Click the Reg Icon in the bottom left. | ||
| Line 131: | Line 131: | ||
==== I'm lagging really badly. ==== | ==== I'm lagging really badly. ==== | ||
| − | + | * Check to make sure your internet connection is working properly. | |
| − | + | * Check to make sure your computer meets the minimum requirements for the game. | |
| − | + | * Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later. | |
| − | + | * Try these tips to improve gaming experience: [http://www.anesisro.com/forums/index.php/topic,76999.msg1894587.html#msg1894587 How to fight & defeat lag] | |
If many users are experiencing lag, you can help provide information for the technical staff in the [http://www.anesisro.com/forums/index.php?topic=98104.0 Lag Log]. | If many users are experiencing lag, you can help provide information for the technical staff in the [http://www.anesisro.com/forums/index.php?topic=98104.0 Lag Log]. | ||
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==== I can't dual/multi client. ==== | ==== I can't dual/multi client. ==== | ||
If your second screen freezes when you dual client: | If your second screen freezes when you dual client: | ||
| − | + | * Turn off User Account Control if using Windows Vista or Windows 7. | |
| − | + | * Disable fullscreen in the setup.exe in the RO folder. | |
| − | + | * Make sure your computer is able to support multiple clients. | |
==== My character keeps crashing/Gravity Handler Error. ==== | ==== My character keeps crashing/Gravity Handler Error. ==== | ||
Revision as of 15:33, 3 November 2014
Troubleshooting for quality gaming. If your question is not found here, you can create a thread on Forums, ask on Facebook, Twitter, IRC, Teamspeak, or send a Support Ticket.
See also Frequently Asked Questions.
Download and Install
See also Start-Up Guide
Main server downloads don't work.
Here are some mirrors you can try:
* Uploaded 10/30/14
MediaFire: Part 1 | Part 2 | Part 3 | Part 4 | Conversion | Torrent
4Shared: Part 1 | Part 2 | Part 3 | Part 4 | Conversion | Torrent
Mega: Part 1 | Part 2 | Part 3 | Part 4 | Conversion | Torrent
Installer is corrupt.
Unfortunately, you will need to download the installer again.
If you are not confident in your own internet connection, we suggest that you try one of the following:
- Use a download manager to download the file again. This software will allow you to resume broken downloads.
- Download the torrent. You will need a torrent program. Here's how to get started.
- Head outside to your local hotspot (library, cafe, etc) and download the installer again using a connection other than your own.
- Ask a friend with a faster connection speed to download it for you. Remember to return his/her USB drive!
There are no torrent seeders.
Be patient, or give a shout out on Forums, Facebook, Twitter, or IRC.
"Files are missing for installation/Setup needs next disk."
You need to download all parts on the download page and place them in the same location, otherwise you won't be able to install the client.
Patchers
Where and what are they?
These 3 patchers are found in your AnesisRO folder. They are named:
- AnesisPatch.exe
- Patch_kRO.exe (or rsu-kro-rag-lite.exe)
- Patch_Renewal.exe (or rsu-kro-renewal-lite.exe)
You will need to run all three patchers periodically in order to be entirely up to date.
Nothing comes up on screen.
- This is an error that occurs on Vista machines. Continue clicking until it works.
- Right Clicking and Run as Admin may also help.
When it's done patching, and you've opened the game client proper: Open your Task Manager (Ctrl+Alt+Del) to close the other existing anesispatch.exe's. To avoid frustration at each launch, replace shortcuts to anesispatch.exe with Anesis.exe.
kRO/Renewal Patcher is blank/won't patch.
Download the appropriate patcher from one of the mirrors and replace into your RO folder.
*Uploaded 11/01/14
Mediafire: Patch_kRO.exe | [ Patch_Renewal.exe
4Shared: Patch_kRO.exe | Patch_Renewal.exe
Mega: Patch_kRO.exe | Patch_Renewal.exe
Anesispatcher.exe "Failed to Communicate with Server."
- Download the Conversion.
- Install into your current AnesisRO folder.
- Run Anesispatch.exe again.
- Run Patch_kRO.exe and Patch_Renewal.exe.
"Failed to get 'xxx.rgz' or 'xxx.gpf'."
- Make sure your clients are completely closed out before patching.
- Wait a few minutes and then try again. If your connection is unreliable or slow, you can individually download the Manual Patch where your patcher fails. Drag the file into your RO folder and run the patcher again.
Connection
"Failed to connect to server/Rejected from server."
- Wait several minutes before trying to log in again. Multiple wrong login attempts will usually temporarily lock the account.
- Check on Forums, Facebook, Twitter, or IRC to see if there are any major updates you need to patch for or if the server itself is down/having issues.
Client
"Audio System Init Failed."
- Run AnesisSetup.exe and change the sound settings until they work.
- Make sure your sound drivers are updated/installed correctly.
"Cannot init d3d OR grf file has a problem."
- Start AnesisSetup.exe and change your resolution, and/or disable fullscreen.
- If the list box is empty, it may mean your video card drivers are missing. You will then need to re-install them. Here's how to get started.
"Cannot find File."
These errors begin with Cannot find File, SPR, ResourceError or CPaletteRes. It means that you are missing sprite or palette files.
- Make sure all clients are closed while patching.
- Patch your client using anesispatch.exe.
- Patch your client using patch_kro.exe.
- Patch your client using patch_renewal.exe.
"AI.lua error."
See Homunculus
My client won't open.
- There is a possibility that Anesis.exe has been quarantined by your antivirus.
- Right Click and Run as Admin or Troubleshoot Compatibility.
My screen is stuck in Full Screen.
- Open anesissetup.exe in your RO folder.
- Click on the ROExt tab.
- Unclick Lock Window.
- Apply your settings by clicking OK.
I don't have Anesissetup.exe
Download from one of the mirrors and place in your RO folder.
*Uploaded 11/01/14
My screen is tiny.
You see a tiny bar of a window that can't be resized and crashes when you try to close it. This is a Windows 7 problem that sometimes occurs when you first install aRO.
- Open opensetup.exe in your RO, in Administrator Mode
- Click the Reg Icon in the bottom left.
- (Optional) Apply your desired settings.
- Apply your settings by clicking OK.
- See this thread for images: http://www.anesisro.com/forums/index.php?topic=120944.msg2998672#msg2998672
My screenshots look funny.
Run the Anesissetup.exe application and change the resolution. Otherwise, an update on your graphics driver is needed.
Lag and Disconnection
I'm lagging really badly.
- Check to make sure your internet connection is working properly.
- Check to make sure your computer meets the minimum requirements for the game.
- Check your time to make sure it's not 10am CST server time, as the lag that results at that time is due solely to our ISP. Come back and play later.
- Try these tips to improve gaming experience: How to fight & defeat lag
If many users are experiencing lag, you can help provide information for the technical staff in the Lag Log.
I can't dual/multi client.
If your second screen freezes when you dual client:
- Turn off User Account Control if using Windows Vista or Windows 7.
- Disable fullscreen in the setup.exe in the RO folder.
- Make sure your computer is able to support multiple clients.
My character keeps crashing/Gravity Handler Error.
Make sure you've patched all three patchers: anesispatch.exe, patch_kro.exe, and patch_renewal.exe.
